“A three week turnover and they still can’t give us a date and they can’t give us a quote. I’m not happy with that.” Rosenau said
By: Lydia Crawley
The Parsons Advocate
The 911 Center has been having trouble with their main paging system. 911 Director Daniel Hebb updated the Tucker County Commission on the status of the issues during the Commission’s regular October 16th meeting.
Hebb said he has been in regular contact with the contractor on the issue over the past several weeks. According to Hebb, the contractor, BearCom is having difficulty in locating a climbing company for the job. “I heard back from BearCom yesterday,” Hebb said. “ They are having trouble finding a climbing company.”
Hebb said he has also been reaching out to other tower companies in efforts to find a solution. “I’ve made several phone calls this morning,” Hebb said. “I’ve got two more tower companies to get to.”
According to Hebb, he was getting quotes on attenas and cable from companies, but would have to contact tower companies separately on the issue. “They said they would purchase the antenna and get the cable because I am not exactly sure what it is and they would give me an invoice for that, but it would not include the tower company,” Hebb said. “I am going to get a hold of as many tower companies as I can so we can get this resolved.”
Tucker County Commission President Mike Rosenau recommended Hebb contact BearCom’s parent company Motorola about the issue. Hebb said he had already notified Motorola about the issue. “The thing this Commissioner wants you to do is make sure they understand how much money we invested in Motorola equipment,” Rosenau said.
Rosenau said he understands delays, but felt that three weeks was excessive for a primary system to be broken without any word on when a repair could be expected. “I understand delays but three weeks for responders to be able to respond through the paging system,” Rosenau said. “We have backup systems that are in place that are taken care of, but the regular system that we pay for broke.”
Rosenau said he felt that Motorola was ultimately responsible for the delay and the outage. Rosenau also said he was not happy with the service the County was receiving from the company on the issue. “Motorola is ultimately responsible because BearCom is under them,” Rosenau said. “So make it clear to them this Commission is not happy with the way things are going. A three week turnover and they still can’t give us a date and they can’t give us a quote. I’m not happy with that.”
“I’m asking you to call Motorola today and get to us with what they say,” Rosenau said.