Nathaniel S. Bonnell, President & CEO of Citizens Bank of West Virginia, recently announced the promotion of William “Bill” Phillips to Financial Center Manager and Commercial Lender, and Sarah Carr to Assistant Financial Center Manager.
Phillips has been a valued member of the Citizens Bank team since 1998, bringing nearly three decades of banking experience to his new role. For the past 11 years, he has managed the Beverly Financial Center, where he was instrumental in cultivating strong customer relationships and guiding his team to deliver outstanding service.
In his newly expanded role, Phillips will assume oversight of operations at both the Elkins and Beverly Financial Centers. His focus will be on ensuring seamless service delivery, operational excellence, and maintaining the high standards of customer care that define Citizens Bank. Additionally, he will provide crucial assistance in Commercial Lending, leveraging his expertise to help local businesses achieve their financial objectives through tailored lending solutions.
Phillips obtained a Bachelor of Science degree from Davis & Elkins College. He serves on the Beverly Elementary School Local School Improvement Council, is an active member of the Tygart Valley Lions Club, and attends Arbor Church.
Married to Julie Phillips, they reside in Beverly and have two sons, Logan and Mason.
Carr began her career with Citizens Bank in 2025 as a Universal Banker, bringing with her several years of valuable banking experience. In her new role, she will support oversight of the Elkins and Beverly Financial Centers. Carr will leverage her extensive background and training to help uphold the bank’s long-standing commitment to exceptional customer service.
A graduate of Tucker County High School, Carr attended West Virginia University and Fairmont State University. She resides in Parsons and attends River Chapel Church in Porterwood. She is the mother of three children, Morghan, Jonathan, and Danni, and the grandmother of two grandsons, Thatcher and Cayce.
“We are excited to see Bill take on this expanded role and Sarah step into a new position,” said Nathaniel S. Bonnell. “Their proven leadership and deep understanding of our customers’ needs make them invaluable assets to our organization. We are confident they will excel in their new capacity.”
About Citizens Bank of West Virginia
Citizens Bank of West Virginia, with $705 million in assets, provides integrated financial services including retail and commercial banking, wealth management, and mortgage services from six financial centers in Elkins, Beverly, Buckhannon, New Martinsville, Parsons, and Snowshoe. The bank is a wholly owned subsidiary of Citizens Financial Corp. (OTC: CIWV). Citizens Bank has been named among American Banker’s Top Performing Publicly Traded Community Banks under $2 billion in assets nationwide and recognized by Newsweek’s America’s Best Banks list as the Best Small Bank in West Virginia. Citizens is ranked 22nd on American Banker’s list of the Best Banks to Work For in the country; WV Living Best Corporate Citizens; The Inter-Mountain’s People’s Choice Best Bank, Mortgage Lender, Customer Service, and Employer; and The Record Delta’s Best Place to Work and Mortgage Provider. Additionally, Citizens was named SBA WV Community Lender of the Year and ranked the nation’s no. 9 lender by the Independent Community Bankers of America (ICBA) in the consumer/mortgage category for banks $300M – $1B in assets in this class. More information is available online at www.citizenswv.com.
