Moorefield W.Va. – A hospitality training on leadership was taught by Debra Frank, experienced program director in the hospitality sector, at South Branch Potomac Lanes Bowling Center on Monday, April 17. Eastern West Virginia Community and Technical College’s (Eastern) Workforce Education Department hold free hospitality lunch and learn trainings, provided to the public thanks to the Claude Worthington Benedum Foundation in partnership with the Appalachian Regional Forest Heritage Area.
Frank covered topics of how to improve employee morale, reduce staff turnover, and how being a leader is not a born trait, but a skill developed by having empathy for your staff, showing confidence in times of unrest, and determination in seeking success. She made this training interactive by opening the discussion to the attendees and doing activities of having them write down their thoughts on what makes a good leader. Traits like confidence, communication, caring, determination, and kindness were a few that most had written down. Frank elaborated on this by explaining that what makes a good leader is the willingness of others to follow them. If employees and staff are willing to go the extra mile and volunteer to do more, this shows that the boss has created an environment where their employees can feel confident.
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